NOEL CAPON IS THE R. C. KOPF PROFESSOR of International Marketing and past Chair of the Marketing Division, Graduate School of Business, Columbia University. Educated primarily in Great Britain, Professor Capon earned B.Sc. and Ph.D. degrees in Chemistry from University College, London University. He also received degrees in Business Administration from Manchester (Dip. BA), Harvard (MBA), and Columbia Business School (Ph.D.).

Professor Capon joined the Columbia Business School faculty in 1979. Previously he served on the faculty of, and received tenure from, the University of California – Graduate School of Management, UCLA. He has taught and held faculty positions at Harvard Business School; Australia — Monash University; England — Bradford Management Centre and Manchester Business School; France — INSEAD; Hong Kong — The Hong Kong University of Science and Technology (HKUST); China — China European International Business School (CEIBS — Shanghai); and India — Indian School of Business (ISB — Hyderabad).

Professor Capon currently holds the position of Distinguished Visiting Professor at Manchester Business School. Professor Capon has published more than 60 refereed articles and book chapters, and is editor for sections on Marketing, and Sales Management and Distribution, in the AMA Management Handbook (1994). He has published more than 20 books, including Corporate Strategic Planning, a major study of the planning practices of major U.S. manufacturing corporations (Columbia University Press 1988); The Marketing of Financial Services: A Book of Cases (Prentice-Hall 1992); Planning the Development of Builders, Leaders, and Managers of Twenty First Century Business (Kluwer 1996) on the curriculum review process at Columbia Business School; Why Some Firms Perform Better than Others: Towards a More Integrative Explanation (Kluwer 1996) on the underpinnings of superior corporate financial performance; The Asian Marketing Casebook (Prentice Hall 1999); Key Account Management and Planning (Free Press 2001); Total Integrated Marketing (Free Press 2003); The Marketing Mavens (Crown Business 2007); Managing Global Accounts (Wessex 2008); Strategic Account Strategy (Wessex 2011); Sales Eats First (Wessex 2011); and Case Studies in Managing Key, Strategic, and Global Customers (Wessex 2012).

Professor Capon contributes extensively to Columbia Business School’s Executive Education. He was the Founding Director of Managing Strategic Accounts and the Global Account Manager Certification program in conjunction with St. Gallen University (Switzerland). He teaches on Columbia’s Full-time MBA and Executive MBA (EMBA) programs and its partner program with London Business School. He founded and directed the Advanced Marketing Management Program in conjunction with CEIBS. He also designs, directs, and teaches in numerous custom programs for major corporations globally. In 2001, Professor Capon cofounded The Chief Sales Executive Forum, offering multiple educational opportunities for sales and account management leaders.

Professor Capon’s textbooks include Managing Marketing in the 21st Century (3rd edition) (Wessex 2012) and Capon’s Marketing Framework (3rd edition) (Wessex 2013); The Virgin Marketer (Wessex 2013) is a companion market planning workbook. Several Student Study Guides are also available. Professor Capon’s textbooks are also published in Chinese, Russian, and Spanish.

SHAMZA KHAN HAS CO-AUTHORED MULTIPLE academic business books. She specializes in Business Strategy, Supply Chain Management, and Customer Relationship Management. Educated primarily in Hong Kong and New York, Shamza earned her Bachelor in Business Studies (BSc) from Hong Kong Polytechnic University and a Masters Degree in International Finance and Public Administration from Columbia University (MIA).

Shamza Khan has worked as co-author, senior researcher, and case writer for Columbia Business School, Harvard Business School, Hong Kong University of Science and Technology (HKUST, and Hong Kong University (HKU). She has also worked as a technical writer and key advisor to the U.S. Government development sector. She managed manuscripts, edited chapters, and provided intellectual contributions to several books including The Asian Marketing Casebook, Key Account Management and Planning, Global E-Commerce: Text and Cases, and Managing E-Business Transformation: A Global Perspective.

She has published more than 20 business case studies; several have been included in various academic books. Her work spans Asia and North America; she has interviewed senior business and industry executives at ABN Ambro, Citibank, HSBC, Hong Kong Telecom, and National University of Singapore to develop her cases.

Shamza Khan also worked as a senior researcher for Professor Pankaj Ghemawat (named a top-50 Global Thinker [2002] for his book Redefining Global Strategy: Crossing Borders in a World Where Differences Still Matter) by contributing to key case-studies and teaching notes. Highlights were a focus on regional strategies for Arcor, CEMEX, Embraer, HSBC, Santander, and Star TV. She has also been a senior researcher and writer for Professor Capon, her co-author for this book.

She has consulted for the U.S. Government, in particular designing and writing complex development scopes of work for government-to-government projects. Shamza Khan has been a key contributor on Global E-Commerce: Text and Cases (Prentice Hall 2001) and is co-author for Global E-Commerce; and Managing (e) Business Transformation: A Global Perspective (Palgrave MacMillan 2005).